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BENEFITS OF BUSINESS FIBRE
A business fibre line should be every business's primary choice for internet service provision
One of the biggest benefits of business fibre is that a certain calibre of service is guaranteed in the Service Level Agreement (SLA). Internet Service Providers (ISPs) also recognise that each business is unique and, as a result, the variety of business fibre packages in South Africa will leave you spoilt for choice when it comes to finding the right fit.
SPEED
You'll often hear that fibre provides internet connectivity at the speed of light.
By having fast internet, you won't need to worry about losing any production time. Additionally, with symmetric connectivity, your business will be able to upload and download at the same speed, ensuring there are no delays or downsides.
RELIABILITY
Unreliable Internet connections can have real costs to businesses.
Any amount of unplanned downtime can bring business communications and productivity to a complete stop. Fibre optic cables are more reliable than the copper cables and other connectivity technologies.
SECURITY
The only way to penetrate fibre-optic cable Internet is to physically cut the fibres, which will cause the signal to disappear.
Fibre-optic Internet is one powerful way to increase your company's protection against cyber crime.
BANDWIDTH
Fibre offers significantly higher bandwidth. If your current Internet connection is not sufficient to support your company's legitimate bandwidth demands for telephone service (VoIP), video conferencing, accessing cloud applications or transferring large data files, you could significantly benefit from an upgrade to fibre-optic Internet connectivity.
FAQ
Why use Fibre Compare?
Short Answer:
Fibre is not an easy thing to shop for as there are many variables. With Fibre Compare you can immediately discover which fibre network providers are live in your area and what packages are available to you.
Long Answer:
There are many things to factor in when buying fibre internet. Firstly, you have to find out who has laid the fibre in your area, then you have to know which service providers (ISPs) are offering packages on that fibre network, then you have to make a decision about which service provider you would like to choose and finally what package (Speed) suits your connectivity needs. Fibre Compare does all this for you in 3 easy steps so all you have to do is enter your address and choose the right package.
Are Fibre deals Month-to-Month or Long-Term Contracts?
Short Answer:
Good news! Most providers only offer month-to-month deals which means no more long-term contracts.
Long Answer:
A great thing about fibre is that most of the providers only offer month-to-month deals and this means that no long terms contracts are required. Some providers might offer you a contract deal and incentivize you with slightly better monthly rates but you can always choose month-to-month packages to be more flexible and not committed to a long-term contract. LTE products are normally contract based and people are preferring the more flexible month-to-month arrangement that fibre provides to customers.
Does Fibre Compare cover my area?
Short Answer:
Fibre Compare has the coverage maps of every major Fibre Network Operator in South Africa which means that if there is fibre in the ground, we most likely have you covered.
Long Answer:
Fibre Compare has taken the coverage maps of all the major Fibre Network Operators in South Africa and overlaid them into one convenient map. Not only does Fibre Compare tell you if there is fibre currently available in your area but we also show you if your area has fibre planned for roll-out in the near future.
What does it mean if there is fibre planned in my area but not currently available?
Short Answer:
It means that you will have fibre very soon and you should still order a fibre package. Your ISP should offer you a month-to-month LTE package while you wait for your fibre to be connected.
Long Answer:
This means that a company has been commissioned to lay fibre in your area and that this will be implemented very soon. If you have fibre planned in your area, select a package and you can be up and running in no time. Some providers will also provide you with a month-to-month LTE connection while you wait for your fibre and then seamlessly transfer you to your fibre connection once it is live.
What do I do if there is no fibre coverage not planned fibre in my area?
Short Answer:
Order a month-to-month LTE package while you wait for fibre to be rolled out in your area. You can order this through Fibre Compare.
Long Answer:
Although fibre is rolling out really quickly, there are some areas which do not yet have coverage. The best solution here is to choose a month-to-month LTE product while you wait for fibre to be rolled out in your area. Keep coming back to Fibre Compare to see if your area is planned for install.
I've ordered my fibre from Fibre Compare, what do I do now?
Short Answer:
Your order has been sent directly to your chosen service provider (ISP). You will receive communication from them within 24 hours to confirm your order and book your install.
Long Answer:
Your order has been sent directly to the service provider that you have chosen. Your service provider has received a mail with your order and your contact details and they will be in contact with you within 24 hours to process your order and book your install.
You will have also received a confirmation email of your order with all the support and sales contact details for your chosen service provider. Should you wish to contact them, please use these details and communicate with them directly.
How long does it take for fibre to be installed?
Short Answer:
5 days - 4 weeks depending on the network and the provider.
Long Answer:
All service providers differ but, in some cases, you can be connected within 48 hours and some cases can take up to four weeks depending on the network that you are on and the provider that you have chosen. Four weeks is worst case scenario and you should be up and running within a week or two.
How long does it take for fibre to be installed?
Short Answer:
5 days - 4 weeks depending on the network and the provider.
Long Answer:
All service providers differ but, in some cases, you can be connected within 48 hours and some cases can take up to four weeks depending on the network that you are on and the provider that you have chosen. Four weeks is worst case scenario and you should be up and running within a week or two.
Who do I call if my fibre is not working?
Please contact your service provider directly, you can search for them on Google or refer to your order confirmation email and look for the support contact details provided.
What is the difference between a network operator (FNO)? And an internet service provider (ISP)?
Short Answer:
Fibre Network Operators (FNOs): Lay the fibre in the ground
Internet Service Providers (ISPs): Sell internet packages on that fibre network
Long Answer:
Fibre Network Operators or FNO’s are the companies that physically lay the fibre cables into the ground. (Example: Vumatel). Internet Service providers or ISP’s are companies that sell internet services on that network, example: Cool Ideas, Vox, Mweb. So, you might live in an area where Vumatel has laid the fibre but you would then order services from MWEB as they sell packages directly to customers using the Vumatel fibre network. As a customer you would never deal with Vumatel directly, you would only deal with your ISP. Vumatel’s customers are the ISP’s who rent their fibre network and the ISP’s customers are the general public as they sell internet services directly to customers.
What does it mean if there are two different FNO’s in my area? And who do I choose? (Example: Vumatel and Openserve)
Short Answer:
Sometimes fibre networks overlap and this is why you have more than one option available to you. The monthly installments and the once-off costs are different on each network. Please review this carefully when making your decision.
Long Answer:
If you search your address you might see that both Vumatel and Openserve have fibre in your area. With Fibre Compare you have the ability to toggle between the two Fibre Network operators using the buttons at the top of the results feed. Vumatel will have certain ISP’s (Service Providers) on their network and Openserve will have their own set of ISPs’, however many of the ISPs’ sell on both these networks. The only difference is that the pricing differs.
Fibre Network Operators work independently and therefore have different costs that they charge the ISP’s (Service Providers). You might see the same package from a service provider (Example: MWEB 20mb) but the pricing if different based on what fibre network you are on. This is because MWEB is being charged different rates to sell their services to you by the independent Fibre Network Operators. So, it is important to review the install costs as well as the monthly costs when making your selection.
I know that we have fibre in my complex or going past my house but it does not show on the Fibre Compare maps, why?
Short Answer:
This might be a small independent Fibre Network Operator that we do not have the maps for.
Long Answer:
Some Fibre Network Operators will only lay fibre in 2 or 3 complexes and this makes it difficult to know who they are and where they have laid their fibre. There are quite a number of these companies and they are popping up every day and we are trying to keep track of them and invite them to participate with us.