What to do if your phone is lost, stolen or damaged!

Moe from Mondo / 05-05-2021 / Tech news

Having to deal with a lost, stolen, or damaged phone is a gut-wrenching experience that can happen anywhere, at any time. The good news is, there are always ways you can prepare for these situations and ensure that you incur as small a loss as possible.


Losing or misplacing a phone can happen to anyone especially if you’re stressed or doing too many things at once. If you’ve searched everywhere and still come up empty-handed – don't panic!

● Find my Phone

Both the iPhone and the Android are enabled with technology to help you locate your phone quickly and accurately. Find My iPhone helps you track your phone using your Apple account details on any other device. For Android users, a feature known as Find My Device, it works similarly and is linked to your Google account.

● Insurance

If you have a new phone, it’s advisable to apply for comprehensive cellphone insurance with your cellphone provider as this will cover you in the event of a loss. But remember, you can only apply for this within a certain time frame after you purchase your device.

● Information backup

Lost your phone and worried about your pictures and videos? If automatic backups were activated on the device before the loss, there’s no need to worry. For Android users, a copy of all your data will be uploaded to your Google Drive, while iPhone users can find this on their iCloud account.

● Contact your network provider

If after some time you still can’t locate your phone, there is a chance it has ended up in the wrong hands. Because of this, you need to have it blacklisted immediately and have your SIM blocked with the help of your service provider. Your provider will also provide you with an ITC number as this will be required for the police report.

● Police report

Losing a phone can be a highly stressful situation but remember to hold onto your composure and report the incident to your nearest police station as soon as possible. Although they may not be able to get your phone back, they will provide you with a case number for insurance purposes.


A stolen phone can be a traumatic experience especially if it is violently taken from you. But, don’t let the situation get the better of you. Instead, take control in the following ways:

● Lockdown a lost phone

Although you may want to locate your phone online and track down the suspect, it is important not to place yourself in a harmful situation. Instead, you can use the find my phone service to turn your phone on lost mode. This ensures it is locked and no one can access your personal information and apps.

● Insurance

Today, many cellphones are easily worth over R30 000 and this makes them an attractive option for petty criminals. Therefore, comprehensive cell phone insurance is a necessity as your stolen device will be replaced with the same or similar option. You can apply for insurance with your service provider (for a new phone) or, alternatively, if your home is insured you can include the device among your home contents insurance.

● Information backup

If your phone is stolen, the bad news is, chances are it's gone forever. But this doesn’t have to mean the same for your data. Provided backups are switched “on”. You can back-up your iPhone or Android in the settings menu – once activated all your data will be saved on iCloud or Google Drive. Doing this ensures that you will then have access to all your data – even if you never see your phone again.

● Contact your network provider

A stolen phone needs to be blacklisted and the SIM blocked with the help of your service provider. Once again, your provider will need to provide you with an ITC number as this will be required for the police report.

● Police report

Although you are probably shaken up after the theft of your cell phone, you must prioritise reporting the case to the nearest police station. You need to get a case number which will be required by your insurance company. This number is also important for your bank and online shops in case your accounts have been accessed and used fraudulently.


No matter how well you take care of your phone, there is always the possibility of damage – both big and small. Therefore, you should be prepared for anything. Here are a few tips:

● Information backup

Water, screen, or hardware damage can be so hazardous to your phone that it can prevent it from functioning properly. If the damage is bad enough, you may not be able to access any of your data such as images, apps, or contacts. To prevent this from happening, always ensure that your phone is backed up so you can easily access your data on any other device such as a laptop or tablet.

● Insurance

A cracked screen is no fun, and neither is a phone you are unable to switch on at all. Fixing these problems can cost up to several thousand rand or you may even need to replace your phone entirely. This makes cellphone insurance a lifesaver. Depending on your cover, insurance can pay for accidental damage, as well as device repair or a replacement. Don’t be caught powerless when phone trouble comes calling, always be prepared so you get the best out of any situation!


Top 5 Car Brands Protected by Roadwise Motor Warranty

Ever wondered which cars are the most popular on South African roads that are protected by Roadwise Motor Warranty? As the leading provider of extended car warranties, we have all the details.But first, here’s a summary of what an extended car warranty is and why you need it:This type of cover keeps you financially protected against unexpected mechanical or electrical breakdowns by covering repairs or replacements for specific car parts and associated labour costs.All new cars in South Africa come with a factory warranty, but once it expires—based on years or mileage provided by the manufacturer—you’ll need an extended warranty.It pays out for all types of car parts, even the costliest, like engine parts, gearboxes, steering mechanisms, and fuel systems. A highly specialised cover, this goes beyond your car insurance and service and maintenance plans.Now, let’s unpack the most popular cars our customers are driving.1. ToyotaModel: CorollaAn icon on South African roads and the world’s best-selling vehicle, the Toyota Corolla is one of the most popular brands covered by Roadwise Motor Warranty. With over a million units sold in SA since 1975, the Corolla stands out as the preferred family car. We are honoured that so many of our customers trust us to financially protect them and their families from unexpected breakdowns. With Roadwise Motor Warranty, you can rest assured knowing your beloved Corolla is well cared for and remains reliable for years to come.2. VW Models: Polo and Polo VivoSouth Africa’s best-selling passenger vehicle in 2023 and currently still in the lead in 2024, the Polo Vivo unsurprisingly takes a spot on our list. It's joined by its pricier sibling, the Polo, both of which are locally-built hatchbacks that dominate South African roads. VW is one of the most loved brands in SA with a rich seven-decade history, and we’re proud that so many of our customers trust us to take care of these highly sought-after models. Renowned for their stylish design, robust build quality, and top-notch driving dynamics, the Polo and Polo Vivo show no signs of slowing down, especially with Roadwise Motor Warranty ensuring they stay on the road for longer.3. Ford Models: Figo, Fiesta, and KugaOur Ford customers come from all walks of life. Many students, first-time car buyers, small families, and those starting out in their careers choose our extended warranty for their Ford Figo or Ford Fiesta. These budget-friendly hatchbacks are known for their accessibility and reliability. The Ford Kuga also features on this list because South Africans simply love midsize SUVs that cater to their growing families and make excellent companions for epic road trips.4. Suzuki Models: Swift and JimnyOur Suzuki customer base is rapidly growing as more South Africans buy the Suzuki Swift or Jimny. It's hard to miss these cars on our roads these days compared to just a few years ago. Whether you opt for a Swift due to its unmatched value for money and stylish appeal or prefer the adventure-ready mini-SUV Jimny, one thing is certain: Roadwise Motor Warranty overs all your journeys.5. Renault Models: Duster, Clio, Sandero, and KwidA diverse range of Renault drivers opt for our extended warranty, from thrill-seekers tackling rough terrains with the muscular-designed Renault Duster SUV to city dwellers effortlessly navigating urban streets with the compact hatchbacks—the Clio and Sandero—and those seeking sporty and spacious options like the Renault Kwid, ideal for enjoying the great outdoors. This diversity underscores the trust our customers place in us to keep them protected, whether they're exploring off-road, cruising to the coast, or navigating busy city traffic.6. Nissan Models: X-Trail, Micra, and MagniteNissan deserves a spot on this list as we've noticed an increasing number of our extended warranty sign-ups from this legendary Japanese brand. Standout models include the luxurious Nissan X-Trail SUV, the compact and trendy Nissan Micra hatchback, and the comfortable Nissan Magnite crossover SUV. This highlights that whether you're a small family, large family, first-time buyer, or adventure enthusiast, you can always depend on Roadwise Motor Warranty, no matter where the road takes you.It’s no secret that we South Africans love our cars and take pride in keeping them well-maintained and running smoothly for years. Choose Roadwise Motor Warranty as your trusted partner for every road trip, daily commute, and of course, those spontaneous late-night drives.


Is The Huawei nova 12 Series Really a Big Deal?

Known for their big batteries, ample storage and impressive displays, the Huawei nova series has long been a favourite among selfie fans.  But now, the company has gone one step further by introducing the Huawei nova 12 Series.The range includes the Huawei nova 12i, Huawei nova 12 SE, and the soon-to-be-released Huawei nova 12s.Here's everything you need to know about the new series.Slim, Stylish, LightweightHuawei has always been keen on aesthetics, and the nova 12 Series draws inspiration from the concept of “nova,” which means "new star". The nova 12 Series continues to impress with a slim and stylish design ideal for the fashion-forward and tech-savvy user. All phones in the nova 12 series feature a 6.7-inch eye-smoothing screen with razor-thin bezels, providing a wider and more immersive view weighing less than 200g, making them ideal for gaming, streaming, or browsing. The Smooth Dimming Control dynamically adjusts screen brightness based on ambient light, reducing eye strain and ensuring visual comfort.The Best Camera Yet The nova 12i is the cheapest of the range, retailing at approximately R7,000 and one of its standout features is its 108MP High-Res camera, one of the best nova cameras to date. Equipped with large nine-in-one pixelfusion technology, this camera excels at capturing high-definition photos in both bright and low-light conditions allowing for incredible light sensitivity, with optimised brightness, clarity and dynamic range.The main differences in appearance among these three models are the backs and the lens modules. If you really want to make a fashion statement, consider opting for the Huawei nova 12i, which features a dazzling Super Star Orbit Ring around its central camera module. In comparison, the nova 12 SE has two side-by-side circular lenses that form a star ring design.Extended Battery Life Battery life is a critical concern for any smartphone user and the nova 12i series addresses this with its powerful 40W Huawei SuperCharge Turbo. This feature allows you to fast charge the battery to 62% in just 30 minutes, providing full-day usage. The 5000mAh battery, coupled with intelligent AI Power Saving Technology, adapts to your usage patterns, automatically closing inactive apps to maximise battery efficiency, giving you more time between charges.Space for EverythingWith up to 256GB, storage is another area where the nova 12 series excels. You get 8GB of RAM, ideal for all your documents, music, photos, and more. This is particularly beneficial for younger users who rely on their smartphones for everything from school to entertainment.Processing Pace It's worth pointing out that the nova 12 series still uses the same processor from last year’s nova 11 series of phones, which means that 5G is once again absent. However, the debut of EMUI 14 — the phone’s OS — will be enough to counter that, offering advanced security features and personalised options.Users can expect customisable lock screen themes and Always-On Display (AOD) support provides a secure and tailored user experience. Additionally, the Live View and Notification Centre includes features such as weather wallpapers, interactive wallpapers, and the Superhub to keep you informed and focused.Working out whether the new Huawei nova 12 series is a big deal will largely depend on whether you’re new to the brand or not.A lot of the technology is the same as previous phones, and so adds little value if you considering an upgrade from the nova 11 series. However, if you are new to the brand, the advanced camera capabilities, robust battery life, ample storage and improved user experience make these phones a top contender in the smartphone market, offering something for photography enthusiasts, heavy users and of course, the style-conscious.


The Most Popular Apple iPhones In the Past 6 Months Will Surprise You

Let's rewind the clock a bit. It's 2019, and you've just snagged the latest iPhone 11, feeling like you're holding the future in your hands. Fast forward to 2021, and boom! The iPhone 13 drops, and you're already eyeing it because, let's face it, Apple understood the assignment and delivered all the upgrades you hoped to see.But wait, we’re back in 2024 and these older iPhones are once again stealing the spotlight, outshining even the iPhone 14 and iPhone 15. What’s going on?!Drinking from the Fountain of YouthWhile some phones age like milk left out in the sun, the iPhone 11 and 13? They're ageing like fine wine. These devices don't feel outdated; they're still serving up snappy, lightning-fast performance, giving even the latest flagships a run for their money.Snapping Power that Steals the ShowRemember when the iPhone 11 and iPhone 13 hit the scene with their impeccable camera quality? They practically redefined smartphone photography, capturing breath-taking shots that left rivals rethinking everything. And now? People are waking up to the fact that you don't need to break the bank for stunning snaps, making these iPhones the go-to choice for photo enthusiasts everywhere.Unplugged & UnstoppableWho doesn't love a phone that can go the distance? The iPhone 11 and 13 are true champions when it comes to battery life, giving you juice for a full day without needing to scramble for a charger when midday arrives. And let's not forget the cherry on top—wireless charging support. It's the epitome of convenience, whether you're team MagSafe with the iPhone 13 or rocking Qi wireless charging with the iPhone 11.Hits the Sweet SpotThese devices hit the sweet spot feature-wise, blending innovation with practicality in a perfect tech cocktail. From the vibrant Liquid Retina HD display and solid build of the iPhone 11 to the Super Retina XDR display, 5G connectivity, and aluminium edges of the iPhone 13, they had it all from the get-go. And guess what? These features still hold their ground against the shiny new models.Overtaking the BestWith Apple's promise of up to seven years of software support, the iPhone 11 and 13 are in it for the long haul. It's no wonder they're not only competing with but overtaking these newer models. Not everyone needs the newest when trusty iPhones still have plenty of life left in them.An Irresistible DealLet's be real, who can say no to a bargain? The iPhone 13 and 11 are more affordable than ever before, offering top-notch performance without burning a hole in your pocket. You’re getting almost flagship-level devices at a fraction of the cost.Counter-Culture & the FOMO-Free ZoneFinally, in a world where most people are chasing the latest phone, something is refreshing about sticking with the tried-and-true iPhone 11 or 13. It feels counter-culture, cool, and liberating knowing you’re not affected by FOMO or trying to keep up with trends. And, saving a pretty penny while you do.So, there you have it. The iPhone 11 and 13 may not be the latest, but they're still among the greatest, stealing hearts and turning heads everywhere. And honestly, that's the kind of Apple everyone wants to take a bite out of.